Customer Support

No matter how good a casino you’re playing at, eventually you’ll probably run into a problem or have a question that you want answered. It’s inevitable. That’s why it’s so important to play at an online casino that has good solid customer support. Uptown Aces is a popular online casino that offers several different customer support methods, making it pretty easy to get help if you run into problems while playing there. If you do have trouble while gambling, or trying to get started at the casino, you’ll have four different tools to help you resolve your issues, the FAQ section, a live chat tool, the dedicated website email address and a phone number that you can call. Each method works well, but the right one for each player depends on their preferences and the question that needs answered.

Using the FAQ Section

Many common questions can be answered quickly and easily with a bit of help from the FAQ section. This is where Uptown Aces already answered a bunch of questions that players had, and they just keep the answers available for you to use if you have a problem. This is the first place that players should check for help, because answers can be found in mere seconds. They’re organized into different sections such as Depositing, Withdrawing money, technical questions, account-based questions and more, making it easy to find the answers that you need to questions.

Live Chat

Many online gamblers today find that they like the live chat feature for getting help above all else. Uptown aces offers live chat support 24/7 and it’s simple to ask the support team questions using this feature. Simply load up the chat tool and start typing out the problem to the representative. You’ll receive answers in seconds and be well on your way to solving the issue entirely.

Email Support

Sometimes it’s just easier to shoot out an email to get the help that you need. You don’t have to worry about taking the time to try and make a phone call or to type things out to a support person in real time. Instead you just type up your full question and then send it over through email. This likely isn’t’ the best method when you want answers immediately, but if you don’t mind waiting a few hours email is quick and easy to use and usually gets the job done just fine.

Making a Phone Call

For players that want to make a call and get instant phone support, the dedicated phone lines might be the best option to consider. There’s a toll-free number and a standard phone number, and both are readily available for customers to make use of at any time. The support is ready to answer questions all the time, and you can give them a call right when you have trouble.

With all these different methods available at Uptown Aces, it’s easy to get the help that you need fast. Sure methods like email will take a bit longer to get help with, but you should expect an answer back within the day for most emails and the other two options are significantly faster.