FAQ

Creating an account at Uptown Aces Casino is quick and straightforward. Visit the official website and click the 'Sign Up' or 'Register' button typically located in the top right corner. Fill in the registration form with your personal details, including name, email address, date of birth, and contact information. Create a unique username and a secure password that meets the site's requirements. Select your preferred currency from options including USD, EUR, Bitcoin, Bitcoin Cash, and Litecoin. Review and accept the terms and conditions after reading them carefully. Verify your account through the confirmation email sent to your registered email address. Once verified, your account is active and ready for deposits. The entire process usually takes less than five minutes, and your information is protected by advanced encryption technology to ensure your privacy and security.

Uptown Aces Casino offers a diverse range of payment options to accommodate players from various regions. For credit and debit cards, you can use Visa, MasterCard, and American Express. E-wallets available include Neteller, Skrill, and MyPayLinQ. Cryptocurrency enthusiasts can deposit using Bitcoin/BTC, Bitcoin Cash/BCH, and Litecoin/LTC. Alternative payment methods include EcoCard, Click2Pay, Neosurf, Ez Voucher, Pasteandpay, UseMyBank, and iDeal. Bank transfer options such as echeck are also available. Deposit minimums typically start at $20 for most methods, with cryptocurrencies sometimes allowing smaller amounts (as low as $5 with Lightning Bitcoin). Most deposits are processed instantly, allowing you to start playing right away. For withdrawals, processing times vary by method, with cryptocurrencies generally offering the fastest payouts. Remember to verify your account before requesting your first withdrawal to ensure a smooth transaction.

Uptown Aces Casino offers several exciting no deposit bonuses for new players. The $50 Free Chip can be claimed using code UPTOWN50FUN, which comes with a 60x wagering requirement and a maximum cashout of $250. This offer is available to new players from the USA and Canada and is valid until May 31, 2025. For a smaller starting bonus, use code UPTOWN7 to receive a $7 no deposit bonus with a potential cashout cap of $180. Game-specific free spins include 15 free spins on 'The Cash is Right' with code CASH15FREE, 20 free spins on 'Big Cat Links' using code BEAST20, and 100 free spins on Caesar's Empire with code MY100FREESPINS (60x wagering requirement, $200 maximum cashout). Remember that no deposit bonuses typically have stricter terms than deposit bonuses, including higher wagering requirements and maximum cashout limits. Always check the current promotions page on the Uptown Aces website as these offers are frequently updated.

Wagering requirements at Uptown Aces Casino vary depending on the bonus type. For no deposit bonuses and free spins, the requirement is typically 60x the bonus amount. This means if you receive a $50 free chip, you'll need to wager $3,000 before withdrawing any winnings. Welcome package bonuses generally carry a 35x playthrough requirement, as seen with the UPTOWN1ACES-UPTOWN6ACES bonus codes that offer up to $8,888 across your first six deposits. The low playthrough welcome bonus (code 100ACES) features a more favorable 15x requirement on its 100% match up to $100. Regular reload bonuses have varying requirements: 25% bonuses (code 25ACES) have a 12x requirement, 50% bonuses (code JACKPOTACES) require 15x playthrough, and monthly 200% bonuses come with a 30x requirement. The Lightning Bitcoin 400% match bonus (code NEWLIGHTNING) requires 30x wagering. Remember that different games contribute differently toward meeting these requirements, with slots typically counting 100% while table games may contribute less. Always check the specific terms for each bonus before claiming to understand the exact requirements.

Withdrawing winnings from Uptown Aces Casino involves a straightforward process. First, log into your account and navigate to the Cashier or Banking section. Select the 'Withdraw' option and choose your preferred withdrawal method from the available options, which include Bitcoin, Bitcoin Cash, Litecoin, bank transfer, and check by courier. Enter the amount you wish to withdraw, keeping in mind that minimum withdrawal amounts typically start at $100 for most methods (cryptocurrency withdrawals may have lower minimums). Provide any required payment details if you haven't saved them previously. Submit your withdrawal request, which will then enter a pending period of 48-72 hours for security verification. During this time, you can cancel the withdrawal if needed. After the pending period, processing times vary by method: cryptocurrencies are fastest (1-2 days), while bank transfers and checks may take 5-10 business days. First-time withdrawals require identity verification, so have your ID and proof of address ready to avoid delays. Remember that if you've accepted a bonus, you must complete the wagering requirements before withdrawing related winnings.

Uptown Aces Casino offers multiple customer support channels for quick assistance. For immediate help, you can contact their 24/7 live chat support directly from the website by clicking the chat icon, typically located in the bottom corner of the page. Phone support is available through their regular number at 1-657-208-5477 or toll-free at 1-888-492-9309 for US players. Email support can be reached at support@uptownaces.eu, with typical response times between 12-24 hours. The casino also maintains an extensive help center with guides and FAQs for self-service assistance. VIP players receive access to dedicated account managers for personalized support. When contacting support, have your account details ready and clearly explain your issue to receive the most efficient help. The support team is trained to assist with account issues, banking queries, bonus terms, technical problems, and responsible gambling concerns. All support services are available in English, with representatives known for their professional and friendly approach to resolving player inquiries.